Patient & Customer Experience Specialist - Northwell Health : Job Details

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality. Job Responsibility FT 37.5 hrs 6 a-7 p Role models Culture of C. A. R. E. and patient-centered organizational values. Maintains ongoing communication with patients, families and team members. Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements. Gathers key information to prepare presentations, documents and reports. Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics. Collaborates with site-based leadership to promote and sustain patient experience strategic plan. Participates in patient/customer experience improvement effofts; provides support for meetings and events. Coordinates educational and ...Customer Experience, Patient, Specialist, Experience, Retail, Healthcare