Patient Encounter Coordinator - The Workplace Occupational Medicine - University of Alabama at Birmingham : Job Details

Position Description:Work Schedule: Full Time, Monday - FridayWork Location: The Workplace Occupational Medicine Clinic, UAB Hospital HighlandsBenefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, insurance and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & recording of clinic revenue. Consistently demonstrates outstanding customer service to UAHSF patients, visitors, physicians, and staff. As a Patient Encounter Coordinator, leadership skills are necessary as well as technical. Leadership skills should consist of having the ability to train and lead individuals within their area for all required functions, work progress and operations. The Coordinator may provide financial and scheduling oversight for their assigned clinic.Position Requirements:EDUCATION AND EXPERIENCE:One (1) year of patient encounter experience required. College degree or relevant coursework may substitute for part of experience requirement. Must: (1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred.Must be able to stand for prolonged periods of time when serving at the UAB Medicine Self Check-In KiosksTRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.