Patient Experience Data Coordinator - Fox Chase Cancer Center : Job Details

Provides administrative support to the Director of Patient Experience and the Office of Patient Experience at Fox Chase Cancer Center including Guest Services. Responsible for coordinating and managing project improvement initiatives focused on enhancing the patient and family experience and providing data analysis reports and metrics to departments, satellites, accreditation agencies, and hospital leadership. Assists with service recovery efforts on an as needed basis and facilitates customer service and patient experience training to departments and staff. Performs varied tasks to support department management requiring considerable judgment in problem solving and extensive knowledge of departmental and institutional policies and procedures. Continually works to ensure the smooth operation and workflow of the department. Handles time sensitive and confidential information.

Education

Bachelors Degree (Required)

Combination of relevant education and experience may be considered in lieu of degree.

Experience

5 Years experience in a related administrative capacity (Required)

1 Year experience in a healthcare setting (Preferred)

1 Year of experience in Patient Experience (Required)

1 Year experience leading project or project management (Preferred)