Patient & Family Representative - DAY SHIFT - Patient Relations - Penn State Health : Job Details

**Penn State Health** - **Lancaster Medical Center****Location:** US:PA: Lancaster**Work Type:** Full Time**FTE:** 1.00**Shift:** Day**Hours:** Days**Recruiter Contact:** Erin W. McCaw at [email protected] (MAILTO://[email protected])**SUMMARY OF POSITION:**This position serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. Shares information with process owners for purpose of review and correction if necessary and communicates (or coordinates the communication of clinical) review responses to patients and their families.**MINIMUM QUALIFICATION(S):**+ Bachelor's degree in Psychology, Communications, Social Services, or a related field required.+ Five (5) years of experience in medical, social, or customer service required.**PREFERRED QUALIFICATION(S):**+ Bilingual - English/Spanish preferred.**WHY PENN STATE HEALTH?**Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.**For more information:** State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.**For a full list with more detailed information:** PENN STATE HEALTH LANCASTER MEDICAL CENTER?**Penn State Health Lancaster Medical Center is a 341,000-square-foot 129-bed acute care hospital that will give residents of Lancaster and York counties enhanced access to Penn State Health's expertise and specialty services! Through our core values of Respect, Integrity, Teamwork, and Excellence, our team is committed to compassionate care for our diverse patient population, our community, and each other.**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**_This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.__Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-###-#### between the hours of 7:00 AM and 5:00 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance._**Position** Patient & Family Representative - DAY SHIFT - Patient Relations**Location** US:PA:Lancaster | Professional | Full Time**Req ID** null