Patient Navigator 2 (48X) - University of California- Davis Health : Job Details

#CA-CC #LI-CC1 #48xAdminsupport

The position assist and supports a communication and service-based program to promote family-centered care and coordinate family/caregiver involvement during the surgical visit. They will serve to improve patient/caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed. This person should be customer service oriented. This position will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient/family satisfaction through communication regarding wait times and delays. This individual will serve as an ambassador for the division of Perioperative services.

Apply By March 10, 2025

Minimum Qualifications

• AHA or UC Davis Health CPR- Basic Life Support
• Bachelor of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and/or equivalent experience/ training
• Minimum of 1-2 years of experience in the Healthcare industry
• Proficient with common business software
• Ability to touch-type 20 words per minute
• Demonstrate error-free prose that conveys meaning to readers with clarity and sophistication. Write (via inventing, drafting, and revising) text that effectively communicate ideas, facts, and/or information to an audience appropriate for the assignment.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Ability to work independently in a fast paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Problem-solving skills to define a problem. Identify resources available, create viable solutions and take necessary action to implement and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ability to cope during stressful situations.
• Ability to communicate effectively, both orally and in writing, in an informative diplomatic manner with consumers, referring providers, physicians, hospital administration, patients, staff, and the general public.
• Ability to be highly productive and able to sit for prolonged periods of time and perform repetitive tasks. Ability to stand and walk for long periods of time.
• Knowledge and understanding of basic medical terminology.
• Accurate data entry, attention to detail, ability to identify errors and make corrections.
• Ensure compliance with University and departmental policies and procedures. Maintain training and competencies at all times. Perform other duties as assigned

Preferred Qualifications

• Bilingual speaking

Key Responsibilities

• 20% - Patient Check-Ins
• 20% - Patient Navigation
• 20% - Visitor Support/ Customer Service
• 20% - Patient Interface with Care Team
• 20% - Patient Service Recovery

Department Overview

The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical and procedure patients.

Position Information

• Salary or Pay Range: $25.89 - $40.02
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• Number of Positions: 5
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: 0500-1330, 0800-1630, 1300-2130
• Location: 48X (4868XST)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site
• This is not an H-1B visa sponsorship opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: * High quality and low-cost medical plans to choose from to fit your family's needs * UC pays for Dental and Vision insurance premiums for you and your family * Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave * Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Access to free professional development courses and learning opportunities for personal and professional growth * WorkLife and Wellness programs and resources * On-site Employee Assistance Program including access to free mental health services * Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage * Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles * Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here * UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

Works overtime as defined by the collective bargaining agreements, and works weekends and holidays. References reflect an overall meet or exceeds. This position is directly responsible for providing support to Perioperative Services locations across UC Davis Health.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• This offer is contingent upon your successful completion of an Employment Misconduct Disclosure review where you will be required to disclose any final administrative or judicial decisions within the last seven years determining that you committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere