Patient Navigator Centralized - Family Health Centers : Job Details

PRIMARY ACCOUNTABILITY: Assist medical team with coordination of patient-centered activities.PRIMARY DUTIES AND RESPONSIBILITIESCommunicates health information to patients, support staff, and team membersAnswers patient phone calls, documents and communicates processes in Electronic Health Records (EHR).Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR.Assists medical team with patient educationMonitors and processes voice mail, EHR messaging and email in a timely mannerCoordinate and assure access to identified areas of care necessary for improved patient health.Assists patients by scheduling appointments, generating referrals, and obtaining prior authorizations.Assists patients with access by providing insurance enrollment information, and enrollment to the patient portal.Maintain flow of documents into and out of EHRa) Triage incoming reports or forms to appropriate recipient for review, action, abstraction or signatureProvide back up for Patient Registration, Schedulers and Interpreting services if needed.Assist with management of EHR data by obtaining, abstracting, scanning and copying documents needed to complete the daily workflow.GENERAL DEVELOPMENTRequires advanced organizational skills, in order to organize co-ordination of multiple internal and external activities for individual patients.Job duties require the ability to work independently and as part of a teamJob responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstancesEmployees are expected to determine an effective response to situations encountered within established precedentJob duties are typically performed in response to workflow or ongoing direction by the medical team.PROFESSIONAL &TECHNICAL KNOWLEDGEPossesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. The position requires Spanish/English bilingual fluency.TECHNICAL SKILLSAbility to prepare basic correspondence and simple reports using computer.Ability to create, send and manage email.Ability to access and complete data entry in the Electronic Health Records (EHR) programAbility to access web-based applications and other computer programs.Fully functional in use of the Electronic Practice Management (EPM) program.Ability to use a multi-line phone system.Job duties require employee to provide excellent customer service to all internal and external customersJob duties require employee to effectively communicate complex and/or technical information to internal and external customers.Job duties require the effective communication of information in written (including electronic) correspondence