Patient Navigator (CMHG) - Gateway Community Health Center : Job Details

DESCRIPTION: Responsible for providing field-based navigation services to address the social determinants of health within patients enrolled in the Lado A Lado Program. Patient navigator must work closely with health educators, health promoters, and data entry clerk.

SUPERVISION: Directly supervised by the Program Manager.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.

FUNCTIONS AND RESPONSIBILITIES:

• Committed to removing patients' barriers to care by identifying needs and critical resources for patients, helping them navigate through health care services and systems, and promoting patient's health.

• Develop a network with community agencies that provide social services or resources for community members; such as food, transportation, housing, childcare arrangements, etc.
• Continuously expand knowledge and understanding of community needs, resources, services and programs available.
• Administer and evaluate results of the Social Determinants of Health questionnaire.
• Establish and maintain contact with patients to provide referrals and conduct follow-ups.

• Encourage healthy lifestyles & wellness by educating patients and their families about the developing of habits and behaviors necessary to avoid illness.

• Develop brochures, visual aids, outlines, and other materials used in teaching and guidance for patients.
• Functions as part of a team while being self-motivated and self-directed.
• Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
• Create and maintain a report of all monthly activities conducted to support patients to achieve their health goals.
• Maintains strict confidentiality of patient information and patient records.
• Participate in all required training and education sessions required by the program.
• Perform other duties as assigned.

• Work with Lado A Lado staff members to coordinate program activities.
• Documents data in electronic tracking form as required.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
• College education may be substituted for five years' experience in a healthcare setting.
• Bilingual in English and Spanish is preferred.
• Possess means of transportation.
• Valid Texas Driver's License and minimum liability insurance.

SKILLS AND ABILITIES:

• Ability to work with individuals or in a group to promote community education and client participation.
• Ability to effectively communicate in English and Spanish.
• Ability to interpret, understand and carry out instructions and orders.
• Ability to work independently and in a team environment.
• Ability to accept supervision and direction.
• Must possess basic knowledge of compliance and HIPAA.
• Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
• Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
• Ability to work in a variety of settings and be culturally sensitive and appropriate.
• Ability to maintain confidentiality of information.
• Ability to express ideas, problems or concerns clearly.
• Ability to exercise good judgment in evaluating situations and in making recommendations.
• Ability to work flexible hours.