Patient Navigator (CMHG) - Gateway Community Health Center : Job Details

DESCRIPTION: Responsible for providing field-based navigation services to address the social determinants of health within patients enrolled in the Lado A Lado Program. Patient navigator must work closely with health educators, health promoters, and data entry clerk.SUPERVISION: Directly supervised by the Program Manager.TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.FUNCTIONS AND RESPONSIBILITIES:* Committed to removing patients' barriers to care by identifying needs and critical resources for patients, helping them navigate through health care services and systems, and promoting patient's health.* Develop a network with community agencies that provide social services or resources for community members; such as food, transportation, housing, childcare arrangements, etc.* Continuously expand knowledge and understanding of community needs, resources, services and programs available.* Administer and evaluate results of the Social Determinants of Health questionnaire.* Establish and maintain contact with patients to provide referrals and conduct follow-ups.* Encourage healthy lifestyles & wellness by educating patients and their families about the developing of habits and behaviors necessary to avoid illness.* Develop brochures, visual aids, outlines, and other materials used in teaching and guidance for patients.* Functions as part of a team while being self-motivated and self-directed.* Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.* Create and maintain a report of all monthly activities conducted to support patients to achieve their health goals.* Maintains strict confidentiality of patient information and patient records.* Participate in all required training and education sessions required by the program.* Perform other duties as assigned.* Work with Lado A Lado staff members to coordinate program activities.* Documents data in electronic tracking form as required.MINIMUM QUALIFICATIONS:* Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.* College education may be substituted for five years' experience in a healthcare setting.* Bilingual in English and Spanish is preferred.* Possess means of transportation.* Valid Texas Driver's License and minimum liability insurance.SKILLS AND ABILITIES:* Ability to work with individuals or in a group to promote community education and client participation.* Ability to effectively communicate in English and Spanish.* Ability to interpret, understand and carry out instructions and orders.* Ability to work independently and in a team environment.* Ability to accept supervision and direction.* Must possess basic knowledge of compliance and HIPAA.* Must be able to establish and maintain good working relationships with co-workers, visitors and patients.* Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).* Ability to work in a variety of settings and be culturally sensitive and appropriate.* Ability to maintain confidentiality of information.* Ability to express ideas, problems or concerns clearly.* Ability to exercise good judgment in evaluating situations and in making recommendations.* Ability to work flexible hours.