Patient Navigator - Doral - University of Miami : Job Details

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The University of Miami Health System at Doral has an exciting opportunity for a full-time Patient Navigator with a hire date of June 2024 .

The University of Miami Health System will soon open the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160,000 square foot expansion will continue to bring world-class academic medicine, cutting-edge technology, and innovative treatment options to the rapidly growing Doral community. UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community. Once complete, UHealth at Doral will have 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy. UHealth at Doral will open in September, 2024.

The Patient Navigator facilitates patients' ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

CORE JOB FUNCTIONS

1. Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

2. Ensures patients have access to insurance and social service programs for which they are eligible.

3. Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

4. Identifies and resolves real or perceived barriers to care.

5. Educates and counsels patients on issues related to their health and life situations.

6. Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

7. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent required

Experience:

Minimum 3 years of relevant work experience required Experience in a medical office or hospital preferred.

Knowledge, Skills and Attitudes:

- Ability to process and handle confidential information with discretion.

- Ability to communicate effectively in both oral and written form.

- Ability to handle difficult and stressful situations with professional composure.

- Ability to maintain effective interpersonal relationships.

- Ability to understand and follow instructions.

Department Specific Functions

- Maintains the Welcome/Patient Resource Center.

- Provides patient education regarding cancer support services provided at Sylvester

- Supports patients as a liaison to services and departments within Sylvester and UHEALTH - Provides wayfinding services and tours to cancer patients when needed.

- Participates in and supports new patient orientation classes - Maintains confidentiality of patient information.

- Performs patient call back to complete Patient Satisfaction Survey.

- Assists with other clerical duties, not limited to faxing, scanning, copying, and ordering supplies.

- Performs other duties as assigned. Knowledge, Skills, and Abilities:

- Excellent customer service skills are required.

- Strong written and oral communication skills.

- Knowledge of medical terminology is preferred.

- Able to handle multiple tasks simultaneously.

- Ability to establish and maintain effective working relationships with patients and staff

- Computer skills Microsoft Office and Excel

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ( the flu ) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here ( for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ( UHealth ) have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report's 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.