Patient Navigator for Genetics and Amyloid Programs - Rochester Regional Health : Job Details

HOW WE CARE FOR YOU: At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• Pension Plan
• Retirement Plan
• Comprehensive Benefits Package
• Tuition Reimbursement
• Benefits Effective Date of Hire
• Same Day Pay through Daily Pay

SUMMARY A Patient Navigator plays a crucial role in the healthcare system, providing support and guidance to patients throughout their healthcare journey. They advocate for patients' needs and preferences within the healthcare system, ensuring they receive appropriate care and services. The role of the Patient Navigator is to remove patient's barriers to care by identifying resources for patients, helping them navigate through health care services and systems and promoting patient health and well-being. The Patient Navigator position will provide comprehensive support services to assist patients who are receiving, seeking or eligible for additional care within Rochester Regional Health. A Patient Navigator serves as a liaison between patients and healthcare providers, ensuring seamless coordination of care and support services. They assist patients in navigating the complexities of the healthcare system, from diagnosis through treatment and follow-up care. Patient Navigators may work in various healthcare settings, including hospitals, clinics, and community health centers. STATUS: Full Time LOCATION: RGH Medical Office Building DEPARTMENT: SCHI SCHEDULE: Monday - Friday 8:00AM to 4:30PM ATTRIBUTES

• Strong customer service skills and the ability to demonstrate compassion and empathy
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Bilingual preferred
• Two (2) years customer service experience, preferably in a health care setting

RESPONSIBILITIES

• DOCUMENTATION & COLLABORATION: Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care. Documents and maintains patient records within CareConnect. Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues. Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes. Remain aware of current services offered by service providers.
• COMMUNICATION & CARE: Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking. Facilitating follow-up care after hospitalization or emergency room visit. Meet with the team regularly to discuss improvement of outcomes and adjusting to the population's need. Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary.

EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $19.75 - $29.08 CITY: Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee's Physician or delegate will be considered for accommodations.