Patient Navigator - ProHEALTH Medical Management : Job Details

Located in Manhattan, The New York Proton Center (NYPC) is one of the most unique and respected clinical partnerships in the world of proton therapy. The collaboration between Memorial Sloan Kettering Cancer Center, Montefiore Medical Center and Mount Sinai Health System brings state of the art proton therapy treatment to the patients of New York and the surrounding areas. Our team at NYPC is comprised of highly motivated, passionate, professional and engaged individuals working together as a dynamic team to deliver an exceptional level of patient care, providing the most advanced proton therapy technology. We offer our employees a competitive compensation and benefits package with flexibility for growth and career advancement.If you meet the criteria and would like to be a part of our collaborative, innovative and patient focused team, please apply with a cover letter and copy of your resume, or CV, to the current opportunity listed below. Position Summary:The Patient Navigator will support patients and their families in accessing needed services including registration, scheduling, and general appointment services for their New York Proton Center visit. Additional responsibilities for this role include making phone calls to appropriate agencies to advocate for services and following up on the patient's status. The Patient Navigator will provide high quality customer service to our patients and their families. Duties and Responsibilities:

• Collaborate with physicians, and other clinical personnel in patient evaluations and treatment to further their understanding of significant social and emotional factors underlying patient's health problems
• Conduct new patient's assessment screenings
• Facilitate communications between the patient, family members and healthcare providers to
• ensure patient satisfaction and quality of care
• Inform patients of our NYPC services and provide them health education materials
• Keep patients and physicians aware on insurance authorization status and be the main point of contact
• Keep patients informed of progress of scheduled appointments
• Provide comfort and support to patients
• Document patient encounters in the EMR
• Monitor patient's adherence to their medical appointments
• Educate the patient on the policies concerning covered services
• Actively utilize quantitative measures to monitor patient progress
• Provide critical feedback to other members of the clinical NYPC team based on their observations
• Schedule patient simulation appointments in a timely manner
• Monitor Patient Satisfaction Surveys/Complaint
• Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
• Perform other job-related duties, as assigned

Qualifications:

• High School graduate or equivalent
• Minimum of 3 years medical office, or clinical environment experience, preferred
• Ability to identify resources and utilize problem solving skills in order to meet patient's individual needs
• Strong written and verbal communication skills
• Attention to detail and problem-solving skills
• Ability to work both independently and in a team environment.

About the Area:New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country. The salary range and/or hourly rate displayed is a determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. NYPC takes into consideration several factors in making compensation decisions including, but not limited to, skillset, experience and training, licensure and certifications, internal equity and other business and organizational needs.The New York Proton Center (NYPC) strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.About the Area:New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country. The salary range and/or hourly rate displayed is a determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. NYPC takes into consideration several factors in making compensation decisions including, but not limited to, skillset, experience and training, licensure and certifications, internal equity and other business and organizational needs.The New York Proton Center (NYPC) strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.