Patient Navigator - UC Davis Health System : Job Details

#CA-CC #LI-CC1 The position assist and supports a communication and service-based program to promote family-centered care and coordinate family/caregiver involvement during the surgical visit. They will serve to improve patient/caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed. This person should be customer service oriented. This position will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient/family satisfaction through communication regarding wait times and delays. This individual will serve as an ambassador for the division of Perioperative services. This position rotates between Main Operating Room, Same Day Surgery Center, University Tower Second Floor and Children's Surgery Center. This position is Variable days. Apply By March 13, 2025 Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• CPR- Basic Life Support
• Bachelor of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and or equivalent experience / training
• Experience in the Healthcare Setting, Customer Service, Service Recovery.
• Experience working within a complex health system environment.
• Solid interpersonal and customer service skills.
• Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Ability to work independently in a fast paced, demanding environment with minimal supervision.
• Problem-solving skills to define a problem. Identify resources available, create viable solutions, and take necessary action to implement and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ability to cope during stressful situations.
• Ability to be highly productive and able to sit, stand, or walk for prolonged periods of time and perform repetitive tasks.
• Knowledge of standards and regulations, medical practices and procedures, medical terminology, disease categories and services provided in an ambulatory and institutional setting.
• Accurate data entry, attention to detail, ability to identify errors, and make corrections.
• Ensure compliance with University and departmental policies and procedures including all HIPPA laws. Maintain training and competencies at all times. Perform other duties as assigned.
• Ability to exercise initiative, originality, and judgment in applying established principles and practices.
• Knowledge of use and proficiency with computers, including mainframe applications such as Microsoft Office Suite. Ability to work independently in a fast paced, demanding environment with minimal supervision.
• Strong communication and interpersonal relationship skills to establish and maintain effective relationships with staff in a wide variety of positions and departments; ability to be sensitive and effective with persons representing varied economic backgrounds.
• Good organizational skills, ability to independently coordinate a variety of tasks and functions, ability to set priorities, plan intervention, ability to be flexible and responsive.
• Demonstrate error-free prose that conveys meaning to readers with clarity and sophistication. Write (via inventing, drafting, and revising) text that effectively communicate ideas, facts, and/or information to an audience appropriate for the assignment.
• Proficient with common business software (required).
• Ability to touch-type 20 words per minute (required).

Preferred Qualifications

• Experience / proficiency with computer software to include EMR.
• Bilingual speaking (preferred)

Key Responsibilities

• 20% - Patient Check-Ins
• 20% - Patient Navigation
• 20% - Visitor Support/Customer Service
• 20% - Patient Interface with Care Team
• 20% - Patient Service Recovery

Department Overview The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery. The PACU may function as an overflow ICU when the ICUs are at capacity. There are four PACUs; Pavilion PACU (63 bays) and CSC PACU (24 bays), SDSC PACU (12 bays) and University Tower 2, UT2 (28 bays). P osition Information

• Salary or Pay Range: $ 25.89 - $40.02
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 1 00%
• Shift (Work Schedule): 0700-1930
• Location: Main Hospital (HSP001)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site
• This position is not eligible for H-1B visa sponsorship.

Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page . If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: • High quality and low-cost medical plans to choose from to fit your family's needs • UC pays for Dental and Vision insurance premiums for you and your family • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Access to free professional development courses and learning opportunities for personal and professional growth • WorkLife and Wellness programs and resources • On-site Employee Assistance Program including access to free mental health services • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles • Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here • UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustaine d attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Requirements of the position include adhering to U.C. policies and contracts, understanding and complying with the Code of Conduct, the Compliance program, and Code of Ethics, supporting equal employment opportunities and diversity, maintaining a safe working environment, adhering to confidentiality requirements, encouraging effective communication, and following the Principles of Community. Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere To learn more about our background check program, please visit: Apply for Job

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