PATIENT REGISTRATION SPECIALIST - Memorial Health : Job Details

PATIENT REGISTRATION SPECIALIST

Memorial Health

Job Location : Decatur,IL, USA

Posted on : 2024-10-22T07:24:56Z

Job Description :
Overview:

To pre-register and register patients of Memorial Care Urgent Care. Schedule patients for procedures and tests at Memorial Health facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas.

Qualifications:

Education:

  • High School Graduate or equivalent required.

Experience:

  • One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.
  • Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

  • Minimum typing skill of 40 WPM preferred.
  • Demonstrates excellent interpersonal and communication skills.
  • Demonstrates ability to work independently.
Responsibilities:
  • Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

  • Effectively perform general clerical/administrative functions.

  • Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

  • Pre-register and register all types of patients in multiple software systems.

  • Demonstrates an ability to be flexible, organized and function well in stressful situations.

  • Maintains a professional demeanor in respect to patients and fellow employees.

  • Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

  • Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

  • Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

  • Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

  • Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

  • Ensures accurate documentation of patient information.

  • Responsible for checking and re-stocking supplies as needed.

  • Participates in performance improvement activities for the department and organization.

  • Adheres to all HIPAA guidelines and patient confidentiality policies.

  • Completes annual educational and training requirements.

  • Promotes the mission, vision, and goals of the organization and department.

  • Performs other related work as required or requested.
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