Patient Relations Administrator - Texas A&M University : Job Details

Job TitlePatient Relations AdministratorAgencyTexas A&M University Health Science CenterDepartmentPrimary Care & Rural MedicineProposed Minimum SalaryCommensurateJob LocationBryan, TexasJob TypeStaffJob DescriptionOur CommitmentTexas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.Who we areAs one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.What we wantThe Patient Relations Administrator is responsible for handling patient concerns/complaints, and responsible for providing assistance as needed. This position will work with a variety of customer types and represents the clinic at various community meetings.What you need to knowSalary: Compensation will be commensurate to the selected hire's experience.Cover Letter/Resume: A cover letter and resume are strongly recommended.Required Education and Experience:* Associates degree or equivalent combination of training and experience* Three years of relevant experienceRequired Special Knowledge, Skills, and Abilities:* Ability to multi-task and work cooperatively with others* Excellent customer service skills* Ability to communicate effectively and professionally with a variety of customers* Handles protected health information (PHI) as defined by HIPAAResponsibilities:Patient Correspondence* Corresponds with patients regarding insurance issues (i.e. COBs, PCPs, Out-of-Network) and financial matters.Billing Office Liaison* Work with billing office on denied claims due to insurance and registration issues.Financial Assistance Coordinator* Process patient applications for financial assistance and refer to area services and programs for social assistance as needed.Monitor QI Programs* Monitors and maintains quality incentive programs.Address Patient Concerns* Listens, records, researches and resolves patient concerns and complaints. Prepares narratives detailing patient complaints and works with student, faculty and staff to provide solutions. Collects, maintains and tracks patient complaints.Clinic Representative* Represent the clinic at meetings with various community programs and services that we can refer patients to. Performs other duties as assigned.Why Texas A&M University?We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.* Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums* 12-15 days of annual paid holidays* Up to eight hours of paid sick leave and at least eight hours of paid vacation each month* Automatically enrollment in the Teacher Retirement System of Texas* Health and Wellness: Free exercise programs and release time* Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more* Educational release time and tuition assistance for completing a degree while a Texas A&M employee* Living Well, a program at Texas A&M that has been built by employees, for employeesInstructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.Equal Opportunity/Affirmative Action/Veterans/Disability Employer.