PATIENT RELATIONS COORDINATOR, FH - PATIENT RELATIONS - Froedtert Memorial Lutheran Hospital : Job Details

Discover. Achieve. Succeed. #BeHereLocation: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.This job is HYBRID.FTE: 1.000000Shift: Flexible 1st shift 7 am to 5 pmJob Summary:Under the direction of the Director of Patient Relations, the Patient Relations Coordinator is responsible for the overall coordination and management of the Grievance Process. Serves as a contact source for patients, family and significant others when specific concerns or complaints arise. The Patient Relations Coordinator provides leadership to the multidisciplinary team of healthcare workers to bring acknowledgement and resolution to the complaints and or grievances during and after patient discharge or visit to the inpatient hospital or Froedtert Clinics. The Patient Relations Coordinator oversees and assures the Midas grievance documentation process. Other duties as assigned.EXPERIENCE DESCRIPTION:A minimum of 5 years of inpatient or outpatient clinical experience is required.EDUCATION DESCRIPTION:Bachelor's degree in Health Care or a related field is required.Perks & Benefits at Froedtert HealthFroedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:* Paid time off* Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities* Academic Partnership with the Medical College of Wisconsin* Referral bonuses* Retirement plan - 403b* Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics* Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits availableThe Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-###-####. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-###-####. We will attempt to fulfill all reasonable accommodation requests.