Patient Rep-Advtg - AHRC Nassau : Job Details

Responsibilities

• Enter/update demographic information in required field of EMR and obtain photographs for EMR registration panel, e-mail addresses as needed.

• Greet each patient professionally and make sure they sign in and are marked as arrived on schedule.

• Obtain signed documents (e.g., consents, financial, advance directives, etc.) from patient and scan in medical record.

• Input financial information to determine the level in Sliding Fee Scale.

• Complete purchase requisitions, scan documents, pick up and distribute mail.

• Check patient's eligibility including but not limited to Medicaid, Medicare, and third-party insurance and call insurance companies as needed.

• Verbally ask at each appointment if there are changes in insurance coverage, address, and phone numbers.

• Clear/monitor copier, shredder, and fax folder.

• Answer phone and document in telephone note all necessary information, which is then sent to Medical Assistant folder.

• Fax EMR documents as needed.

• Receive payments by cash, charge and check and post payments.

• Check all front-end portal folders.

• Receive incoming calls from patients and schedule appointments.

• Confirm all new patient appointments with personal phone calls.

• Ensure that the appointment master scheduler is accurately maintained and updated as necessary.

• Block vacation/personal/meeting/etc. dates/times in provider appointment schedules.

• Retrieve dental history from dental insurance website and note what dental procedures have been completed with date of service and forward to dental staff.

• Compliance with social distancing, adherence to PPE and infection protocols.

• Perform other related duties as requested by supervisor.

• Monitors Phreesia.

• Deliver and pick up mail, as needed, daily.

Qualifications and Education Requirements

· High School Diploma or Equivalent required

· Basic Life Support/AED certification required.

· Strong oral, written and organizational skills required.

· Prior experience coordinating activities of a busy medical office or health care center, preferred.

Skills

· Computer proficiency in all Microsoft Office Suite applications

· Knowledge of Electronic Medical Record (EMR), preferred.

· Excellent client /customer service orientation

· Ability to deal effectively with a variety of people and work in a team environment.

Physical Requirements

There is no physical demand for this position.