Patient Representative - Emergency Department (ED) - Cleveland Clinic : Job Details

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Representative - Emergency Department (ED) LocationAkron FacilityAkron General Medical Center DepartmentEmergency Department-Cleveland Clinic Akron General Job CodeAK0620 ShiftDays Schedule9:00am-5:30pm Job SummaryJob DetailsJoin us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Under the direct supervision of the Director, you will serve as a liaison between patients and their families/significant others and the Emergency Care Unit. In this role, you will ensure unmet needs are addressed by referring complaints and requests to the Nurse Manager/designee of the ED and Patient Advocate. As a part of this team, you will have the opportunity to make a lasting difference in the lives of patients and the community every day. A caregiver in this position works days from 9:00AM - 5:30PM. A caregiver who excels in this role will: Greet all patients and their family members upon arrival in the Emergency Room. Make frequent and routine visits to the family during the time the patient is being treated in the Emergency Care Unit, providing information regarding condition of patient and/or progress of treatment. Provide emotional support to patients and anxious family members. Visit Emergency Care Unit patients and assist to the extent required (e.g., explanations of delay in service, extended wait for room assignment, etc.). In cases of sudden death or serious injury, work closely with physicians, nursing staff and social worker to assist family. Introduce family to Nurse Manager or patient's nurse, orient family to critical care unit and explain visiting rules and visiting hours. Provide a special sense of care to any elderly, mentally or physically handicapped person who is without a family member, significant other or community assigned advocate or ombudsman. Provide a centralized and consistent mechanism for patients and or family members/significant others to voice complaints and ensure timely response. Terminate services when family is able to function alone or when family refuses services offered. Complete mandatory education and training to maintain applicable certification/licensure. Minimum qualifications for the ideal future caregiver include: Associate's Degree OR experience as a Patient Representative Preferred qualifications for the ideal future caregiver include: Bachelor's Degree Experience in people-oriented work or activities Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Physical Requirements:Personal Protective Equipment:Follow standard precautions using personal protective equipment as requiredThe policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities