Patient Satisfaction Specialist - Clinical Management Consultants : Job Details

An award-winning acute care hospital located in central Vermont is now searching for an experienced Patient Satisfaction Specialist to join their accredited healthcare team.

This state-of-the-art facility is home to over 100-beds and performs services for more than 35 medical and surgical specialties. This hospital is proud to have received over 20 National awards over the last four years alone, including been named one of America's 100 Best Hospitals for Joint Replacement, has received a Grade “A” rating for Patient Safety from the Leapfrog Group, was named a Best Regional Hospital by U.S. News and World Report, and was named the Advisory Board's Best Workplace of the Year.

Reporting to the Director Quality, the Patient Satisfaction Specialist identifies areas of improvement by interacting with patients and families, consistent observation, and data management. Responsibilities include collaborating with healthcare staff internally, educating staff on patient experience data, develops programs and services to improve patient and family experiences, offers training and coaching, works to enhance patient flow and experience, manages patient satisfaction surveys, and participates in various committees and meetings.

What's Needed to Succeed:

• Degree in healthcare administration, clinical background, or related field
• Certified Patient Experience Professional (CPXP) preferred
• Prior working experience in healthcare quality

This hospital is located in a central region of Vermont that is known to offer a dense urban feel where most residents own their homes. This area also offers numerous bars, coffee shops, restaurants, and exciting places to explore.

This respectable healthcare facility is prepared to offer a competitive compensation package including industry leading benefits and continued growth opportunities.