Patient Service Representative (409590) - IDR : Job Details

IDR is seeking a Patient Services Representative to join one of our top clients in San Francisco and Daly City, CA. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Patient Services Representative

• Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions
• Educate patients and families on complaint procedures and foster service recovery
• Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience
• Maintain thorough documentation of patient concerns, follow-ups, and resolutions
• Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided

Required Skills for Patient Services Representative

• Strong customer service skills with a focus on service recovery
• Understanding of healthcare operations, including risk management principles
• Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances
• Excellent written and verbal communication skills to interact professionally with diverse audiences
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row