PATIENT SERVICE REPRESENTATIVE - Clinical Associates : Job Details

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 8 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surgery center and nuclear stress testing facility.We are seeking to add Full Time Patient Service Representatives to our team in Reisterstown! Our ideal candidates must be willing to work in a team environment which includes a call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.We have offices located in the following regions of Baltimore County:• Reisterstown - 120 Westminster Pike• Pikesville / Woodholme - 1838 Greene Tree Road• Towson - 515 Fairmount AvenueShifts: Monday - Friday / 7.5 - 8.0 hours per dayHours: Must be available to work as early as 7:30 am and work as late as 6:00 pm.**Some positions require a late evening rotation.The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The PSR is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.The Patient Service Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.

RequirementsRequirements:

• High School Diploma or G.E.D. (Required)
• Medical Office experience is preferred.
• Call Center experience is preferred.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.