Patient Service Representative - Eteam : Job Details

Job Title: Ambulatory Services Representative I

Duration: 03+ Months + High possibility of extension

Location: Houston, TX 77030

Schedule Notes: Monday-Friday 7:30am-4:30pm

Job Description:

• Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status wait time or unanticipated problems.
• Obtains translation services as needed.
• Obtains and verifies patients demographic data.
• Consults admissions department for patients arriving with incomplete or complex admission accounts.
• Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
• Communicates patients arrival and ready-to-room status with clinic.
• Tracks prolonged wait times in waiting room and investigates the cause.
• Collaborates with others to develop quality service-focused measures to identified clinic issues.
• Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
• Performs order entry and schedule ancillary testing for patients as ordered by the provider.
• Registration, Scheduling, Check-in and Insurance verification experience preferred. Bilingual in Spanish required
• Experience in a healthcare setting or customer service-focused industry preferred.
• Ability to provide excellent customer service, act in a professional manner, type, file, use a multi-line telephone, computer, fax, copier, and calculator. Registration, Scheduling and Check-in experience required

Skills:

• Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
• Ability to operate a personal computer and basic office equipment.
• Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
• Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.

Education:

• High School Diploma or equivalent (college degree preferred).
• Minimum of two (2) years of medical or business office experience required.
• Experience in a healthcare setting or customer service-focused industry preferred.
• Bilingual in Spanish/English preferred.