Patient Service Representative - Akron Children's Hospital : Job Details

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities:Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. Manages third-party payors and collection of co-pays. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc. Responsible for ensuring appropriate front desk inventory is maintained and communicati...Patient, Representative, Service, Retail, Healthcare, Experience