Patient Service Representative, Overnight - UT Southwestern Medical Center : Job Details

High school graduation or GED and six (6) months customer service experience required. Incumbent must obtain CPR certification within 90 days of employment. CPR certification must be current for duration of employment. Job Duties Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times. Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly genuine hospitality. Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.). Keeps current on UT Southwestern Campus infor...Representative, Patient, Patient Services, Service, Overnight, Business Operations, Retail, Healthcare