Patient Service Representative (part-time) - Pender Community Hospital District : Job Details

Job Description Ensures patients and customers are processed in a professional, timely and efficient manner, and accounts are created accurately and efficiently in order to optimize cash flow for hospital revenue, exceed customer expectations and comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, charge entry, and escorting, in a timely, organized, courteous, and professional manner in accordance with the philosophy, goals and objectives of Pender Community Hospital.

• Conducts patient interviews to gather admission or outpatient clinic information.
• Escorts patients to assigned rooms or appropriate hospital representatives.
• Enters patient admitting details into computer systems and routes copies as required.
• Obtains patient consent and necessary agreements, scans driver's license, insurance card, and financial policies.
• Creates and registers accounts following established policies for accurate demographic and insurance information.
• Reviews and corrects errors in patient/guarantor and insurance information reports.
• Monitors and corrects census edits and eligibility issues, ensuring accuracy.
• Prepares patient rosters and updates new patient information in computer systems.
• Ensures scanned documentation accuracy for future reference.
• Collects and organizes daily charges from various departments.
• Manages front desk operations, opening the office daily and handling phone calls.
• Processes patient charges accurately and ensures correct provider charges.
• Enters receipt payments, notifies of discrepancies, and updates patient accounts.
• Processes credit card payments, verifies balances, and maintains general ledger accuracy.
• Scans and tracks charity care documents for annual audits.
• Performs other assigned duties as needed

Hours: Minimum 28 hours/week, Monday-Friday Experience and Skills Education, Experience:

• High school diploma or equivalent
• Registration experience preferred
• Excellent customer service skills required.
• Effective knowledge and familiarity with word processing, computer navigation, and e-mail

Certificates, Licensure, Registrations:

• None

GENERAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiply and divide
• Ability to read, interpret, and take action as it relates to basic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve
• Interpersonal and communication skills to interact effectively with customers and all members of the team

EQUIPMENT, TOOLS, MATERIALS

• Knowledge of computer hardware equipment and software applications relevant to work functions.

Job Benefits Standard full-time benefits: Benefits go into effect the 1st of the month following 30 days of hire. Include but not limited to:

• Health Insurance: PPO and H.S.A. option; PCH pays a portion of premiums
• Dental & Vision Insurance
• Life Insurance: Life and Accidental Death and Dismemberment Plan at no cost to the employee; opportunity to purchase additional coverage also available
• Paid Time Off (PTO): Accrue hours based on a percentage rate (set by years of service) multiplied by the number of hours worked in a pay period
• 403(b) Retirement: The hospital will match up to a percentage of gross wages when the employee contributes contributions of percentage
• Short Term Disability, Long Term Disability, Critical Illness, Accident Policies
• Medical and Dependent Care Savings Accounts
• Group Incentive Plan (GIP): The hospital sets facility wide goals for our annual fiscal year. Depending on how many of those goals we meet at the end of the fiscal year that determines the amount of bonus employees receive.

This institution is an EEO/AA Employer and Provider - Protected Veterans and Individuals with Disabilities.