Patient Service Representative (PSR) - Advocate Aurora Health : Job Details

Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters ..) Greets and accurately registers patients in EMR system verifying essential billing and demographic information ..) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently ..) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately ..) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails ..) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate ..) Schedules future appointmen...Representative, Patient, Customer Service, Patient Services, Clinical, Retail, Healthcare, Information