Patient Service Representative - Toms River - Deborah Heart and Lung Center : Job Details

Position Summary:Responsible for greeting and assisting patients,patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient's insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice's Electronic Medical Record and Practice Management System (EMR).Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians.Provides follow-up to unresolved patient questions and for ensuring continuity of care.Reliable transportation required. ExperienceRequired: Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR experience required.Knowledge of medical insurance, medical terminology, and medical office services and routines. Preferred:Cardiovascular practice experience.Two to four years' experience in a customer service oriented environment a plus. EducationRequired:HS Diploma, or equivalent Preferred:Associates degree preferred.Experience may be substituted in place of degree. License and CredentialsPreferred:Certified Medical Assistant a plus SkillsRequired: Communicates effectively with customers (physicians, patients, co-workers, insurance representatives).Knowledgeable working with EMR systems (Athena preferred).Maintaining appropriate practice patient activity records, and ability to produce reports as requested. Preferred:Bi-lingual Spanish/English a plus Hours: FT 80 hours per pay period EOE