Patient Service Specialist - Cleveland Clinic : Job Details

Patient Service SpecialistJoin Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care, and specialty services along with Lifestyles, a medically based fitness program and facility.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position works days, from 8:00am-5:00pm.A caregiver who excels in this role will:Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.Investigate, triage and resolve patient issues using the established HEART model.Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree.Demonstrated experience providing exceptional customer service and conflict resolution.Working knowledge of PC window applications.Preferred qualifications for the ideal future caregiver include:Knowledge of medical terminology.Ability to type 30 WPM and/or computer keyboard skills.Physical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.#J-18808-Ljbffr