PATIENT SERVICES ASSOCIATE II - Texas A&M University : Job Details

Job Title

Patient Services Associate II

Agency

Texas A&M University Health Science Center

Department

Clinical Affairs

Proposed Minimum Salary

Commensurate

Job Location

Dallas, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the?Texas A&M University Health Science Center?encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The College of Dentistry is looking for an Patient Services Associate II to serve in the department of Clinical Affairs.? We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

What you need to know

Proposed Salary: $19.56 hourly

Work Schedule/Location: This is an on-site role with a typical schedule of Monday - Friday 8am to 5pm.

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials.? These can be uploaded on the application under CV/Resume.

Required Education and Experience:

* High school diploma or equivalent combination of education and experience.

* Three years of related experience in a general office setting.

Preferred Qualifications:

* Knowledge of word processing and spreadsheet applications. Knowledge of standard office protocol and the use of standard office equipment. Knowledge of the use of a multiline phone system.

* Ability to multitask and work cooperatively with others. Strong interpersonal and organizational skills.

* Awareness of and adherence to (HIPAA) regulations and State laws pertaining to health care information and records.

Essential Duties/Tasks:

Front Desk Responsibilities

* Welcomes and checks in patients, assisting them with their questions and needs.

* Schedules patients' appointments (by phone and in person) and confirms appointments by making reminder calls.

* Verifies patients' insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.

* Collects and documents co-pays and payments in electronic medical records.

* Balances monies received and creates a report for designated personnel.

* Investigates and researches customer complaints and participates in resolving problems.

Administrative Responsibilities

* Assists with records management and document retention.

* Compiles data to prepare correspondence, reports, or other documents in accordance with cash handling policies for further evaluation.

* Assists with maintaining patient financial accounts and issues patient refunds, when necessary, in accordance with procedures.

Staff Coordination

* Assists with organizing and distributing personnel work schedules for assigned area to ensure coverage of front desk areas.

* Serves as an information resource for the unit and applies policies and procedures when necessary.

* Acts as a liaison between assigned area and other units.

* May assist with training and advising support staff.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.

* Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.

* 12-15 days of annual paid holidays.

* Up to eight hours of paid sick leave?and at least?eight hours of paid vacation?each month.

* Automatic enrollment in the?Teacher Retirement System of Texas.

* Health and Wellness: Free exercise programs and release time.

* Professional Development: All employees have access to free?LinkedIn Learning?training, webinars, and limited financial support to attend conferences, workshops, and more.

* Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.