PATIENT SERVICES REP - CALL CENTER - The Institute for Family Health : Job Details

Summary:This position is for the Call Center dept. Under the supervision of the Practice Administrator & Nurse, perform routine clerical duties, answer patients' questions or concerns, and other duties as directed by supervision.Requirements:Responsible for the integrity of the data.If needed, request patients' Medical Records.Manage a large amount of inbound and outbound calls.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.High School Diploma or equivalent requiredMinimum of one (1) year customer service experience requiredDemonstrated typing skills for CRT input requiredDemonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial informationDemonstrated ability to handle multiple priorities and to deal calmly with individuals under stressBi-lingual, Spanish preferredEqual Employment Opportunity/Affirmative Action:The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.Please visit www.Institute.org for more information.