Patient Services Rep - Axelon Services Corporation : Job Details

Must Have EpicSome Weekends RequiredUnder general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and provider staff. Answers telephone inquiries; screens calls; routes calls and takes messages (20%) Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (10%) Schedules patients for appointments. (10%) Admits patients to the Emergency Department, Urgent Care, and Family Practice. (10%) Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%) Completes documentation for uninsured patients seeking emergency care. (10%) Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%) Calls insurance companies for treatment authorization and benefit information. (10%) Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%) Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)