Patient Services Representative II - SOUTH SOUND RADIOLOGY : Job Details

South Sound Radiology is hiring for a Patient Services Representative (PSR) II. Our ideal candidate is a dedicated and detail-oriented individual with excellent customer service skills. The position requires an individual who is able to provide compassionate support, ensure a seamless registration process with accurate data entry, and deliver excellent service over the phone to a high volume of callers efficiently and productively. Strong knowledge of medical insurance and prior-authorization is essential.Location:Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.Compensation:Hourly wage range is $22.37 - $32.34. Wage is based on multiple factors, including but not limited to direct job-related experience, knowledge, skills, abilities, and employment status.Work Schedule:Monday - Friday, Day Shift (9:00 am-5:30 pm)Benefits:2 Medical plans to choose from, dental, vision, life, and LTDHSA and FSA availableA 401(k)-employer match, with a profit-sharing componentUp to 21 paid days off per year8 paid holidays annuallyLife and disability insuranceLearning opportunities through professional development programsEducational AssistanceMid-year performance increaseDiscretionary end of year service bonusPosition Summary:The role requires multitasking in a fast-paced environment, demonstrating patience and the ability to collaborate effectively with coworkers. Attention to detail and accuracy are key, as is the ability to provide exceptional service to both patients and colleagues. Compassion, teamwork, and a positive attitude are at the heart of this position.Performs a variety of clerical functions that support the overall Imaging CenterEnsure accuracy in medical imaging scheduling, including exams and proceduresAdapt to changes in a fast-paced, dynamic environmentProvide compassionate and professional customer service to patients and callersEfficiently multitask in a demanding call center settingPossess strong knowledge of prior-authorization, insurance, and registration processesProvide accurate cost estimates for imaging proceduresCollaborate closely with technologists to coordinate exam/procedure protocolsAssist co-workers daily to ensure smooth operations and team-oriented successMaintain professional correspondence with both internal staff and external providersSupport and respond promptly to inquiries and referrals from the patients and referring providersKnowledge to respond to patient questions regarding routine billing and insurance mattersAccurately enter incoming orders in a timely mannerAbility to meet or exceed performance metrics, with a focus on quality, accuracy, and timelinessAbility to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistanceQualifications and RequirementsHigh School diploma or equivalentMinimum of 1 year experience in a customer service position, required.Minimum of 1-year medical office experience.Knowledge of medical insurance preferredMust be very proficient in computer skills, multi-tasking and working with several software programs at the same timeDemonstrates a professional demeanor in appearance and behavior in all work-related interactionsTo protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire.About RadiaSouth Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.#INDSSR