Patient Services Representative II - West Florida Medical Center Clinic : Job Details

A Patient Service Representative II is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice. (i.e. scheduling, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient inquiries, under the direction of the practice manager and physician - ). The PSR II assists patients, the practice manager, physicians and clinical staff to ensure operational efficiencies. ESSENTIAL DUTIES AND RESPONSIBILITIES - Identify yourself to internal and external customers by wearing your identification badge at all times. Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. Schedule patient appointments within the prescribed protocol. Prepare charge tickets as directed. Verify all necessary referral and authorization information is in place prior to the appointment. Check-in patients, obtain pertinent information, copy...Patient Services, Representative, Patient, Customer Service, Healthcare, Corporate, Practice