Patient Services Representative - A-Line Staffing Solutions : Job Details

Job Title: Patient Services Representative Pay: $20 an hr | Bi-weekly Job Type: Onsite in Cary, NC Start date: 11/04/2024 Shift Options: Work Schedule:(Days & Time) : 9-6pm | 10-7pm Patient Services Representative Overview: Enter all communication and documentation in the Biologics MIS Utilize all available resources to secure copay assistance funding for patients in need of financial assistance, and communicate available resources to providers and patients Communicate with providers regarding patient updates and document in the Biologics MIS Utilize clinical notes provided by providers to initiate prior authorizations via online portal, phone, or fax Review and assist patients in completing their applications for assistance. Follow-up as needed with the patient, provider and third party to ensure application completeness Follow-up on applications for assistance with third party entities until an assistance determination decision is made (copay or free good support) Manage inbound calls on the manufacturer customer service lines from patients, clients, physicians, practitioners and clinics regarding inquiries about services provided, financial support programs and applications Coordinate with the benefits investigation team to initiate the pharmacy dispensing workflow when the assistance outcome has been determined Triage prescriptions to preferred pharmacies or hub providers when Biologics in unable to serve the patient and ensure pharmacy or hub receipt Other related duties as assigned by Supervisor Identify and report adverse events (AEs) and product complaints (PCs) to clinicians Patient Services Representative Qualifications: Customer Service, prior authorization/insurance eligibility experience; pharmacy experience would be fantastic Patient Services Representative Benefits: Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. How to Apply: If you are interested in this position, please apply OR submit your resume to:Saw Hlaing | shlaingalinestaffing.com | 412-###-####