Patient Services Representative - Giant Eagle : Job Details

Job Summary

As a Patient Care Advocate, you will consistently build relationships with patients and their providers by exceeding their needs. Patient Care Advocates will assess patient's insurance coverage, handle all appropriate prior authorization paperwork and then assist patients in receiving any and all applicable financial assistance. Patient Care Advocates will work with patients to ensure their understanding of the medication that has been prescribed for them and refer them to the correct source (i. e. pharmacist or provider) if further instruction is necessary.

Job Description

• Experience Required: 6 months to 1 year
• Education Desired: High school diploma or equivalent plus 18 months + of additional training
• Certification Desired: Registration as a Pharmacy Technician or Trainee, as required by the state.
• Travel Required: Regional - Daily, Less than 10%
• Lifting Requirement: Up to 10 pounds

Job Responsibilities

• Enter patient demographics, prescription information, and insurance data for order processing.
• Verification of patient's insurance information and assistance with prior authorizations.
• Contact insurance carriers on the patient's behalf.
• Assist patient with enrollment into copay assistance programs.
• Demonstrate adherence to all company, state, and federal policies, laws and regulations including HIPAA.
• Maintain a neat and clean work environment.
• Have knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Contact physician office if necessary.
• Report errors, omissions, and incidents to pharmacist.
• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Maintain productivity rates and meet quality expectations as determined by leadership.

About Us

At Giant Eagle Inc., we're more than just food, fuel and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.