Patient Services Representative - Primary & Immediate Care (Century City) - UCLA Health : Job Details

General InformationPress space or enter keys to toggle section visibilityWork Location: Los Angeles, USAOnsite or RemoteFully On-SiteWork ScheduleMonday, Tuesday, Thursday & Friday: 9:00am - 8:00pm, including rotating holidaysPosted Date10/18/2024Salary Range: $29.42 - 42.14 HourlyEmployment Type2 - Staff: CareerDurationIndefiniteJob #17219Primary Duties and ResponsibilitiesPress space or enter keys to toggle section visibilityAs a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:* acting as a liaison for the patients and physicians in the practice* assisting patients in accessing service within the health system* facilitating communication with referring physicians referring patients to appropriate resources* providing follow-up through telephone and EPIC/CareConnectThis clinic is open 365 days a week and offers extended hours.Salary Range: $29.42 - $42.14 hourlyJob QualificationsPress space or enter keys to toggle section visibilityRequired:* Skill in setting priorities which accurately reflect the relative importance of job responsibilities.* Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.* Ability to creatively integrate competing demands into a productive working environment.* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.Preferred:* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.* Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.* Familiarity and knowledge of authorization process and managed care programs.* Knowledge of specific specialty practice and workflows.