Patient Services Specialist - Biodesix : Job Details

ABOUT US

Biodesix is a leading diagnostic solutions company with a focus in lung disease. The Company develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence. Biodesix offers five Medicare-covered tests for patients with lung diseases. The blood based Nodify Lung® nodule risk assessment testing strategy, consisting of the Nodify XL2® and the Nodify CDT® tests, evaluates the risk of malignancy in pulmonary nodules, enabling physicians to better triage patients to the most appropriate course of action. The blood based IQLung™ strategy for lung cancer patients integrates the GeneStrat® targeted ddPCR™ test, the GeneStrat NGS® test and the VeriStrat® test to support treatment decisions across all stages of lung cancer with results in an average of two to three business days, expediting the time to treatment. Biodesix also leverages the proprietary and advanced Diagnostic Cortex® AI (Artificial Intelligence) platform, to collaborate with many of the world's leading biotechnology and pharmaceutical companies to solve complex diagnostic challenges in lung disease. For more information about Biodesix, please visit www.biodesix.com.

OVERVIEW

Client Services Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.

JOB LOCATION:

Louisville, CO - Hybrid

RESPONSIBILITIES

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SC's and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SC's with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered

REQUIREMENTS

• Prior experience supporting a field-based sales team
• Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
• Expert level knowledge of HIPPA and other laws governing PHI release
• AAPC Coding Specialist or training highly preferred
• Ability to appropriately communicate across all levels of the organization
• Proven experience with developing, fostering and leveraging customer relationships
• Ability to effectively manage ever-shifting priorities and requests from multiple sources
• Expertise in balancing client requests and procedural boundaries
• Communicate and coordinate with internal departments and Sales Leadership when required
• Strictly adhere to all standard operation procedures within Quality Management System

EDUCATION AND EXPERIENCE

• High School diploma
• Undergraduate Degree preferred
• AAPC Certification in Medical Coding a plus

COMPENSATION

We are excited to provide:

• Hourly Base Compensation starting at $21.50
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.