Patient Support Center Representative - Remote in Everett, WA - UnitedHealth Group : Job Details

Applies knowledge/skills to activities that often vary from day to day. Demonstrates a moderate level of knowledge and skills in own function. Requires little assistance with standard and non-standard requests. Solves routine problems on own. Works with supervisor to solve more complex problems. Prioritizes and organizes own work to meet agreed upon deadlines. Works with others as part of a team. Demonstrate understanding of internal/external factors that may drive caller questions/issues (e.g., recent plan changes, mass mailings, call directing/rerouting, weather emergencies) Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis) -Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed -Proactively contact external resou...Representative, Support, Patient, Remote, Health, Customer Service, Technology, Healthcare