Patient Support Representative - Kelly Services : Job Details

#x 9; Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patients satisfaction. Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations. Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments, and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders. Compile and maintain reporting requirements as requested by the business. Handle difficult people and problems professionally. Accurately completing other tasks as assigned by management. Can be expected to work within various areas of Operations and Distributions such...Support, Patient, Representative, High School, Healthcare, Staffing