Patient Support Specialist I - Spectrum Health and Human Services : Job Details

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.Full-time: 2550 Main Street, Buffalo, NYSUMMARY OF POSITION FUNCTION:Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.MAJOR DUTIES AND RESPONSIBILITIES:+ Knowledge and demonstration of agency core values in day-to-day activities+ Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment+ Maintain a neat, organized workspace consistently+ May require travel between sites to provide coverage for other support staff+ Greeting and checking clients in upon arrival for their appointment+ Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing+ Answering and directing calls to the appropriate person+ Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews+ Collection, reconciliation and posting of all client payments+ Sends/receives incoming and outgoing mail and faxes+ Responding to high volume of email requests in timely manner+ Attend meetings onsite and offsite as assigned+ Other duties as assignedSKILLS/COMPETENCIES:+ Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system+ Excellent customer service skills with clients and colleagues+ Excellent computer skills and use of office machines+ Strong communication skills, both verbal and written+ Meticulous attention to detail; excellent time management and organizational skills+ Ability to multitask in a fast-paced work environmentEDUCATION REQUIREMENTS:+ High School Diploma or equivalentEXPERIENCE:+ One year work experience in work related field preferable+ Flexible availability and willing to work nights and weekends.Must possess a valid driver's license with an acceptable driving record and have reliable transportation.COMPENSATION: $17/hr