Patient Support Specialist - Poughkeepsie, NY - UnitedHealth Group : Job Details

Provide quality Customer Service to the patients and visitors courteously and promptly. Receive and handle 70 calls to schedule appointments for physicals, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties. Maintain knowledge of individual physicians scheduling requirements and preferences. Collect pertinent details and communicate effectively to create concise tasks to clinical team members. Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner. Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution. Report issues to Leadership team and proactively make recommendations / suggest solutions. Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems. Provide pa...Support Specialist, Patient, Support, Specialist, Microsoft, Customer Service, Healthcare