Patient Support Specialist - Poughkeepsie, NY - Optum : Job Details

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30 am - 6:00 pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 6 Neptune Rd. Poughkeepsie, NY.

We offer 2 weeks of paid training. The hours during training will be 8:30 am - 5:00 pm EST, Monday - Friday.   Training will be conducted onsite.

Primary Responsibilities:

• Provide quality Customer Service to the patients and visitors courteously and promptly.
• Receive and handle 70+ calls to schedule appointments for physicals, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties.
• Maintain knowledge of individual physicians scheduling requirements and preferences.
• Collect pertinent details and communicate effectively to create concise tasks to clinical team members.
• Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner.
• Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution.
• Report issues to Leadership team and proactively make recommendations / suggest solutions.
• Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems.
• Provide patient support and respond to requests for information in a courteous and timely manner.
• Performs related work as required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 6+ months of call center OR high-volume customer service phone experience
• Ability to work full-time between the hours of 9:30 am - 6:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

• 2+ years of experience in a medical practice environment
• 2+ years of call center OR high-volume customer service phone experience
• Computer skills - Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook)

New York Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.