Patron Services Assistant - City Of Pittsburg : Job Details

Under the direct supervision of the Assistant Director/Patron Services ManagerPlease submit resume and schedule of availability with applicationDefinition of work:The Pittsburg Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library patrons at the patron service desk.Must have excellent customer service skills, strong keyboarding skills, and proficient experience with computers. Ideal candidate is reliable, detail-oriented, and able to multi-task in a fast-paced environment.The Patron Services Desk also serves as the hub of Curbside Service and Bookmobile Delivery.Specific Duties:Staffs the patron services desk - greeting patrons, routing telephone calls, and checking library materials in and outAssists in managing overdue noticesCalls patrons to inform them of overdue items and/or reserve materialsOperates a cash register, collects money, and makes changeLocates materials patrons have reservedWork as a team member with other staff and volunteersUnderstand & explain library policies and procedures to patronsRegisters patrons by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computerSchedule online calendars for both Curbside and BookmobileMaintains current knowledge of materials, resources, programs, and services throughout the library, and refers patrons as neededUndertakes other functions and duties as assignedQualificationsMust be able to adapt to an ever-changing and fast-paced environmentProblem solving skills and ability to work independentlyMake decisions quickly and decisively involving several departmentsMust be a high school graduate, some college preferredMust be able to closely follow written and oral communications and have good verbal and written skillsMust have the ability to work well with the public in person and on the phoneMust have proficient computer & keyboarding skills and the ability to remember details and carry out diverse tasks simultaneouslyRequirementsPhysical Requirements:Normal physical mobility, which includes movement from place to placeNormal physical agility, which includes ability to maneuver body while in placeHave the ability to carry up to 40 pounds of library materials, multiple times per day, in all weather conditionsNormal coordination and dexterity of hands and fingersNormal sensory functions including the ability to see, distinguish colors, hear, and touch#J-18808-Ljbffr