Payment Dispute Resolution Specialist, Carrier Services - Amazon : Job Details

Description

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customers freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. This is a great opportunity to fill a high visibility role in the fastest growing new market in Amazon expansive portfolio.

Amazon is looking to hire an Accounts Payable Dispute Resolution Specialist to help our expanding Amazon Transportation Services network. The Accounts Payable Dispute Resolution Specialist will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Responsibilities of this role include identifying and investigating raised payment errors, calculating payment differences, communicating with internal and external partners, reconciling payment-related disputes for our carriers, and helping the team with other payment-related initiatives. This job will require problem solving, basic mathematics, communication, and customer service skills while having the ability to work independently in an often ambiguous work environment. Passion and drive for customers is a must.

Key job responsibilities

- Identify, deep dive, and resolve payment disputes for Amazons Transportation Services network carrier base

- Resolve carrier claims on invoice payments in accordance with Amazons policies

- Ensure accurate and timely resolution of carrier payment disputes

- Maintain Amazons SLA promise to our carriers.

- Meet or exceed established daily quota goals

- Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments

- Flexibility to change as per the changing requirements of the business

- Supporting ad-hoc requests as needed

- Helping the team with other payment related initiatives given the opportunity

- Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise

Basic Qualifications

- High school or equivalent diploma

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Experience managing large data sets and utilizing to drive performance and process improvements

Preferred Qualifications

- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

- 1+ years of management experience

- Bachelor's degree

- Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit