Payment Operations Supervisor - Greenstate Credit Union : Job Details

GreenState Credit UnionPayment Operations SupervisorUS-IA-North LibertyJob ID: 2024-3937Type: Exempt Full-Time# of Openings: 1Category: AccountingGreenState Credit UnionOverview

POSITION SUMMARY:

The Payments Supervisor is responsible to for the daily operations of payment processing to include leadership of payment processors and specialists. As the expert in all payment topics, this position will maintain advanced knowledge and expertise in all payments topics, developing specialized knowledge in ACH Origination, ACH Processing, Checks (including foreign deposit items), Faster Payments (FedNow/RTP/Zelle), Remote Capture (ATM/ITM/Lockbox/MRDC/RDC), and Wires (Domestic and International). The Payments Supervisor also serves as the primary subject matter expert for payments for all department, credit union, and regulatory compliance purposes as well as the escalation point for daily payment tasks.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $103,793.30 - $138,917.48 with a progressive benefit package.

ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis.

Leadership

• Supervises a team of Payment Processors and Specialists.
• Maintains and builds a team to meet the needs of a growing financial institution.
• Holds regular training sessions and team meetings.
• Coaches team members in daily troubleshooting and developing payment expertise.
• Prepares and conducts performance evaluations and any necessary performance counseling.
• Sets goals and conducts staff one-on-ones and guides staff in developing action plans to achieve operational results.
• Works closely with management in developing, documenting, reviewing and updating of policies and procedures for payment operations, which includes but is not limited to, the ongoing support, compliance, training, coaching, and understanding of payment practices and regulations.
• Oversees all processes carried out and handled by payment operations staff to ensure that they are carried out according to established policies and procedures.
• Prepares and effectively submits required reports, attends meetings, assists in budget preparation and adherence, and recommends cost/time savings measures for the department.
• Stays abreast of changes in regulations, policies, and industry practices to ensure continued compliance.
• Participates in projects as assigned by Vice President Accounting Operations.

Compliance and Subject Matter Expert

• Maintains knowledge of and acts as a resource on current rules and regulations.
• Obtains and maintains available accredited certifications.
• Analyzes and responds to complex issues. Acts as a point of escalation for team.
• Works on special assignments including audits, business continuity preparation and response, new product implementations, and adjustments to processes and systems to address regulatory changes.

Performs any other temporary or permanent duties as assigned.

Qualifications

Bachelor's degree in business or related field and/or equivalent years' experience is strongly preferred.

Minimum 5-8 years of financial institution or other applicable industry-related work experience with 3-5 years of demonstrated progressive leadership experience.

Preferred experience in payment operations at a $10 Billion+ financial institution.

Required to hold current AAP certification.

Preferred additional certifications in areas of specialization (e.g. APRP, NCP, FPP).

Has an advanced understanding of general ledgers (e.g. debits, credits) and related functions.

Demonstrates critical thinking to identify efficiencies or new approaches for current operating procedures.

Ability to research, understand, and relate complex concepts and information from various legal and regulatory sources and to apply those concepts to credit union policies and procedures.

Proficiency with and the ability to learn a wide variety of related computer applications.

Excellent time management skills with the ability to efficiently multi-task, prioritize, and meet deadlines for multiple work assignments in a demanding environment.

Positive attitude and a team-first focus with an emphasis on providing outstanding service.

Ability to develop and maintain effective working relationships with all levels of employees and outside vendors.

Self-directed nature with the ability to work independent of direct supervision in complex and ambiguous environments, using experience and judgement to make quick, effective decisions under pressure.

Excellent oral communication skills, interpersonal skills, telephone and email manners and etiquette.

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Ability and willingness to respond quickly outside of standard business hours to troubleshoot or address system failures or processing issues.

Must be Bondable.

Reporting RelationshipThis position reports to the Vice President/Accounting Operations.Supervisory ResponsibilitiesThis position is responsible for the supervision of others.Equal Opportunity Employment StatementGreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#LI #ID

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