Payment Processing Specialist - Arnold & Smith Law, PLLC : Job Details

Arnold & Smith Law is built upon a commitment to providing exceptional and ethical legal representation to a myriad of clients nationwide regardless of disposition. ​ Our attorneys have settled and successfully represented thousands of clients in multiple jurisdictions throughout the United States.

Job Overview:

We are seeking a meticulous and detail-oriented Payment Processing Legal Assistant to join our team at Arnold & Smith Lawfirm, a leading consumer debt defense law firm. In this role, you will be responsible for ensuring the accurate and timely processing of client payments, managing payment-related queries, and assisting with financial transactions in accordance with firm policies and legal regulations. The ideal candidate will have strong organizational skills, an understanding of financial transactions, and a passion for providing exceptional service to clients in a fast-paced legal environment.

Key Responsibilities:

• Payment Processing:
• Process incoming payments from clients, including credit card transactions, wire transfers, checks, and other forms of payment, ensuring timely and accurate posting to client accounts.
• Reconciliation:
• Reconcile payments to the firm's accounting system, ensuring that all payments are accounted for and discrepancies are identified and resolved promptly.
• Client Interaction:
• Respond to client inquiries regarding payment status, billing issues, and payment plans, providing clear and accurate information in a professional manner.
• Compliance & Documentation:
• Ensure that all payments are processed in compliance with firm policies, legal standards, and privacy regulations (e.g., PCI DSS, FDCPA). Maintain proper documentation for all transactions.
• Payment Plans:
• Set up and monitor payment arrangements or plans for clients, ensuring that all terms are documented and adhered to by both the client and the firm.
• System Management:
• Work with the firm's payment processing crm to process payments and track all financial data. Help streamline processes for improved efficiency.
• Collaborative Work:
• Collaborate with attorneys, paralegals, and legal assistants and the payment processing team to address client account issues and ensure the smooth flow of financial transactions.

Qualifications:

• Education:
• High school diploma or equivalent required; Associate's degree or higher in accounting, finance, or a related field preferred.
• Experience:
• At least 1-2 years of experience in payment processing, accounts receivable, or billing, preferably in a law firm, legal services, or financial services setting.
• Skills:
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines efficiently.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and payment processing software.
• Understanding of payment regulations, including FDCPA and PCI compliance, is a plus.
• Personal Characteristics:
• Strong problem-solving and analytical skills.
• Ability to work independently as well as part of a team.
• High level of professionalism and confidentiality.
• A customer service mindset, with a commitment to providing a positive experience for clients.

Benefits:

401(k) matching

Dental insurance

Free parking

Health insurance

Paid time off

Vision insurance