Payment Support Supervisor-RCC - Apple, Inc. : Job Details

Payment Support Supervisor-RCC

Austin,Texas,United States

Apple Retail

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care Payment Support Supervisor will lead the management and development of a team of Payment professionals within Retail Customer Care. The Supervisor will advocate customer-centric solutions to business challenges, ensuring the contact center achieves service level goals and provide customers with an extraordinary Apple experience!

**Description**

The Payment Support Supervisor is responsible for providing daily supervision and promoting the development of representatives in the Retail Customer Care organization. Actively leading the performance of their team while defining goals and expectations for employees Performing HR and administrative duties Holding weekly staff meetings and conducting employee one on one's with notes and yearly reviews Seeking and taking action on improvement opportunities Engaging in and supporting of cultural diversity

**Minimum Qualifications**

+ Contact Center experience

+ Direct people management experience, or prior experience on the RCC payment support team

**Key Qualifications**

**Preferred Qualifications**

+ Adaptable, with experience leading through change management

+ Possesses quality decision-making skills and can make sound judgment

+ Outstanding attention to detail and follow-through

+ Exceptional communication and interpersonal skills

+ Proven ability to build strong cross-functional relationships

+ Motivated self-starter with detail oriented focus

+ Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams

+ Confronts barriers to greater inclusion with tenacity, care and commitment

**Education & Experience**

**Additional Requirements**

+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .