Payments Specialist - One : Job Details

Position Title: Payments Specialist Inbound Settlement

Department: Payment Operations

Reports To: Director of Payment Operations

Overview: The Payment Specialist - Inbound Settlement is responsible for payments settlement and reconciliation functions ensuring daily reconciliation of funds processed. You will utilize a variety of reporting, analytical, and task management tools to accomplish your tasks. In this role, you will interact with multiple departments within the company, including the support and development teams. You will work with various payment providers, financial institutions, and One Inc departments to resolve settlement and processing issues.

Key Responsibilities:

* Conduct daily audit procedures to reconcile credit card transactions and ACH

transactions.

* Research and resolve discrepancies in payments.

* Communicate with payment providers, financial institutions, and vendors regarding payment processing issues and unreconciled items.

* Coordinate with One Inc Support team in researching and responding to customer inquiries and reports of payment issues.

Skills & Abilities:

* Strong written and verbal communication skills

* Proficiency in Microsoft Office Applications is required. Intermediate level Excel skills are highly desired

* Ability to be flexible and to function efficiently when urgent situations arise.

* Excellent attention to detail, strong investigative skills and exceptional analytical skills.

* Ability to communicate professionally and provide excellent customer service to our customers.

* Excellent time management skills.

* Ability to efficiently multi-task and prioritize.

Education & Experience:

* Degree in Accounting or related degree, or relevant experience.

* English fluency required.

Desired Traits:

* Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources,

Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development

Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That's the strength derived from the Power of One - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA-One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.