Payroll Specialist - ADP : Job Details

ADP is hiring a Payroll Advisor. Are you ready to join a company offering career advancement opportunities throughout your career journey?Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?Are youlooking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.As a Payroll Advisor servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Advisors must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.WHAT YOU'LL DO: Responsibilities Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues.Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value.Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. TO SUCCEED IN THIS ROLE: Required Qualifications 1-3 years of client and/or service experience.You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. BONUS POINTS FOR THESE: Preferred Qualifications Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP). YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging.Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.Continuously learn through ongoing training, development, and mentorship opportunities.Be your healthiest. Best-in-class benefits start on Day 1.Focus on your mental health and well-being. We're here to provide exceptional service to our clients.Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today!Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.#J-18808-Ljbffr