Customer Support Specialist - (MRO) - NESCO Resource : Job Details

Have an immediate need of a Contract Support Administrator, working onsite at Hill AFB, Utah. Position Summary Administers contracts and agreements for customer accounts to achieve division business objectives and to meet customer performance expectations. Interprets customer requests, monitors performance and delivery, investigates complaints, generates proposals, negotiates pricing, and ensures compliance with contracts and agreements. Scope of Work Provide Contract Support Administration to the CSO Logistics Services team in support of the Hill PBL and other contracts to help off-set the influx of requirements. The hired individual will need to complete the following services: 1) Execution Phase a. Conduct CAV-AF transactions in US Air Force system. b. Develop, maintain, and monitor schedules. c. Prepare and submit contract deliverables. d. Manage internal division spend (EWAs). e. Order Management: Order review, acknowledgement, and entry. f. Backlog Management: Ensuring backlog is accurate and complete. g. Coordinate with relevant functions on technical and/or quality issues. h. Support shipments and invoicing. i. Access Government Information System (MRO Apps) to download and distribute daily reports. j. Authorizes the work to be performed by releasing the Sales Order into the system. k. Parker focal for base access in support of contract execution 2) Contracts a. Investigate and resolve claims or complaints by collecting and analyzing information. b. Resolves customer complaints concerning invoices or billing discrepancies. c. Identifies the need for amendments or extensions to warranty or service agreements. d. Determines when customer requested changes are out-of-scope. 3) Other a. May provide leadership to others in customer support, a related function, or a business team. Acts as prime contact on high level projects. Establishes goals and objectives required to complete projects. Trains and mentors less experienced employees. b. Bachelor's Degree in Business Administration or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. c. Demonstrated ability to perform the essential functions of the job typically acquired through six or more years of directly related experience in technical product customer support or contract administration. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.