People Services Generalist, Customer Care - Neiman Marcus : Job Details

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role As the Customer Care People Services Generalist, you will be responsible for supporting and delivering exceptional people services to our Customer Care Associates and Leaders. This highly visible and interactive position plays an integral role in the workplace experience, by welcoming new associates, communicating initiatives, answering associate questions and providing guidance at all stages of the associate lifecycle while upholding our NMG Values. You and the team benefit from NMG's Way of Working, which is a framework across all teams to work smarter, be present, and integrate work and life in a way that empowers you and others. This position reports to the Manager, People Services, Supply Chain and Group Operations and is in a flexible, remote work environment within the DFW area.

What You'll Do • Champion Diversity and Belonging to build an environment where everyone is respected. • Coordinate recruiting and onboarding services, including interviews and new hire orientations. • Assist with managing employee relations issues. • Craft and provide regular and ad-hoc communications. • Administer FMLA, ADA, leave of absence policies, processes, and pay. • Partner with leaders for performance management process and delivery. • Conduct exit interviews and respond to unemployment claims. • Support and educate associates on resources to drive their career growth and facilitate training. • Maintain and update job descriptions, and associate records in HRIS. • Conduct audits ensuring compliance with internal policy, and federal, state, and local regulations. • Help support the People Services team by partnering on tasks and projects within other associate groups in Supply Chain and Group Operations as needed.

What You Bring • Bachelor's degree in business, human resources or related field (or equivalent experience). • Minimum of 2 years of experience in a Human Resources role (generalist experience preferred). • Knowledge of major employment laws, and familiarity with the latest Human Resource trends. • Excellent verbal and written communication skills, including presentation skills. • Interpersonal skills and genuine customer service orientation. • Exceptional attention to detail, organization and administrative skills. • Intermediate knowledge of MS Office Product Suite (emphasis on Excel). • Knowledge of Oracle HRIS, UKG Dimensions, ADP Payroll and Taleo ATS (Preferred). • Bilingual Spanish/English (preferred). • PHR or SRHM-CP (preferred). • Hybrid work environment, must live within DFW Metroplex and able to work from various locations within the DFW metroplex intermittently, as needed.